Carrig Bawn can assist in the design and implementation of IT services to support the users in your organisation.  ITIL provides a very workable model for the design and provision of IT services; using the ITIL model Carrig Bawn can help you to:-

  • Design a Service and Support structure;
  • Establish IT services both within and outwith your immediate organisation; these might include:-
    • Change control and associated processes and procedures;
    • Operational processes and procedures;
    • Support processes and procedures
    • Incident Management;
  • Document SLA's that define the level of service to be applied within your organisation and if relevant with outsourcing providers.

Carrig Bawn has experience of implementing such projects on a world-wide platform, including the definition and provision of follow-the-sun support functions.